Shipping Policy
SHIPPING POLICY
Last updated July 01, 2020
We accept orders 24 hours a day, every day of the week. Orders are processed in the order they are received. All orders are shipped from our location in Tustin, California via UPS, USPS or FedEx to all 50 U.S. states and Puerto Rico.
We follow the standard methods available by shipping carriers.
Orders placed are usually processed and shipped within 1~2 business days from the time the order is placed. Orders placed before 9:00 AM PST will be processed and shipped out the same business day. Orders placed after 9:00 AM PST will be processed and shipped out the next business day. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 1~2 days. Most carriers do not pick up or deliver on weekends. Orders placed on holidays will be processed and shipped out the next business day.
We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. We cannot guarantee same day expedited shipping when an order is placed on hold for review. Tax rate is based on the shipping address and not the billing address.
Lost or Stolen Packages
- If the package shows delivered to your address, but is missing you must report the lost to us within 2 weeks of placing your order. Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.
- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by a customer.